Terms & Conditions

1. Description of services

 

a. EDLT.GLOBAL provides Coaching services to individuals, and teams, through personal and corporate engagements.

i. Coaching is partnering with THE CLIENT in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. THE CLIENT understands and agrees that to enhance the coaching relationship, they agree to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the coaching program. THE CLIENT also takes full responsibility for their decisions, actions and results, as a consequence of their coaching sessions.

ii.THE CLIENT acknowledges that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is THE CLIENT’s exclusive responsibility to seek such independent professional guidance as needed. If the CLIENT is currently under the care of a mental health professional, it is recommended that THE CLIENT promptly informs the mental health care provider of the nature and extent of the coaching relationship agreed upon by THE CLIENT and EDLT.GLOBAL.

iii. THE CLIENT accepts that coaching services are provided on an "as is" basis and the Coach accepts no responsibility or liability for any results or action from the coaching.

iv. All Coaching work and deliverables follow the ICF Code of Ethics, which can be found here.

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b. EDLT.GLOBAL provides Human Resources and Human Capital Consulting services to Corporates.

i. "Consulting Services" refer to the professional advisory and expertise provided by EDLT.GLOBAL, aimed at assisting THE CLIENT in achieving specific business objectives or addressing particular challenges, in the field of Human Resources and Human Capital (Leadership/Talent Development).

ii. These services can cover strategic planning, problem-solving, analysis, recommendations, training, programs, guidance and actionable insights and solutions as per the Services Agreement shared with THE CLIENT.

c. EDLT.GLOBAL shall perform the Services in a timely, competent and professional manner and in compliance with the highest standards of relevant established current practice.

d. EDLT.GLOBAL shall co-operate with other representatives of THE CLIENT only as identified in the Contract Agreement, with regards to EDLT.GLOBAL Services requested by THE CLIENT.

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2. Scheduling and meeting

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a. The schedule of meetings and coaching sessions can vary with prior agreement between parties. EDLT.GLOBAL and THE CLIENT will commit to scheduling all sessions minimally a week in advance (unless an agreed emergency requires an alteration by agreement with all parties).

b. [COACHING ONLY] For coaching sessions, each session lasts one (1) hour, and can be extended without any additional fee up to one and a half (1:30) hour, if time allows.

i. In the event the session lasts more than one and a half (1:30) hour, the parties understand and agree that it shall be deemed as another session has been completed in one go.

c. At the request of THE CLIENT, online sessions can be converted to face-to-face sessions (with an additional fee). In case the face-to-face sessions are delivered online, THE CLIENT is eligible to a 20mns additional coaching time per online session (credits can be bundled to be used later).

d. Any session or meeting cancelled less than 24 hours before the planned session will be forfeited (unless unexpected cause such as medical situation, travel delays, urgent professional meeting...). No show will be forfeited without exception.

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3. Fees and payment terms

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a. All payments are inclusive of applicable taxes which shall be paid by EDLT.GLOBAL.

b. The fees are due before the start of the engagement and are payable upon presentation of the first invoice, by bank transfer or Paynow, as per the invoice terms. In case of payment in a foreign currency (other than Singapore Dollar), the transfer fees are borne by THE CLIENT. 

c. In the event of coaching or consulting sessions not being fully utilised or THE CLIENT cancelling the coaching or consulting engagement before its term, the fees are not refundable.

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4. Confidentiality

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a. In consideration of the Private and Confidential Information supplied to EDLT.GLOBAL by THE CLIENT, EDLT.GLOBAL agrees that it shall keep (and shall use all reasonable efforts to prevent any such disclosure) THE CLIENT Private and Confidential Information private and confidential, and shall not, in any manner use, copy, reproduce or disclose such Confidential Information, unless otherwise agreed within the given boundaries between the parties.

b. In addition to clause 1.1, EDLT.GLOBAL hereby informs THE CLIENT that under specific restrictive conditions, information will not be kept confidential, in which case, EDLT.GLOBAL may need to inform appropriate authorities, namely:

i. illegal activity, for which if required by law and/or pursuant valid court order or subpoena has been presented

ii. imminent or likely risk of danger to self or to others

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​This Clause shall survive the expiry or earlier termination of the Services Agreement.

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5. Data Protection

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a. As part of the services provided, THE CLIENT expressly consents to EDLT.GLOBAL collection, use and disclosure in electronic or other form personal information relating to THE CLIENT (hereinafter called “Personal Data”) in accordance with the applicable laws, in particular the provisions of the Singapore Personal Data Protection Act 2012 (“PDPA 2012”).

b. In the course of providing Services, EDLT.GLOBAL may be required to disclose personal data to third parties (located in and outside of Singapore), in the processing of their services. Examples include (and are not limited to), organizations who assist EDLT.GLOBAL in processing and/or otherwise providing the requested Services; financial/non financial institutions, connected to the payment and/or collection of services fees, etc…

c. [COACHING ONLY] 2.3 For coaching services, if the Coach is an ICF certified coach, THE CLIENT hereby also agree(s) that their contact details and the duration of the coaching sessions might be shared with International Coaching Federation (ICF) for ICF compliance accreditation reasons, which does not include the content of the coaching sessions.

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6. Intellectual Property Rights

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EDLT.GLOBAL represents and warrants that it owns or has the right to use under valid and enforceable agreements, all intellectual property rights reasonably necessary for and related to the performance of the Services.

a. Each party shall retain ownership of their pre-existing intellectual property and THE CLIENT shall, at EDLT.GLOBAL request and subject to any third party rights and restrictions, grant EDLT.GLOBAL a royalty free, non-exclusive license to use and copy THE CLIENT pre-existing intellectual property limited solely to the extent necessary for the purpose of providing the Services identified in the Services Agreement.

b. No rights are granted by EDLT.GLOBAL for use of EDLT.GLOBAL pre-existing and developed Intellectual Property unless formally agreed in writing between EDLT.GLOBAL and THE CLIENT and covered by an Agreement specifically designed to describe the agreements made.

c. Each party warrants that all THE CLIENT base information identified in the pursuit of the Services Agreement will remain confidential to either party and not used for gain, general distribution or instruction, without prior written consent being obtained by either party.

d. All customised material provided by EDLT.GLOBAL to THE CLIENT is limited to the use of THE CLIENT involved and is not transferable in any way to others in any event, without written consent from EDLT.GLOBAL. Breaches of this requirement will cause a cessation of the services pending enquiry and at EDLT.GLOBAL's discretion.

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7. Liability

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EDLT.GLOBAL and THE CLIENT agree to indemnify and hold each other party harmless from and against any loss or liability arising out of their mutual professional engagement.

The liability of each party for loss or damage arising out of or in connection with any breach of that party's obligations under the Services Agreement whether arising for breach of contract, tort, negligence or howsoever shall not exceed the fees paid for the Services delivered, except for case of gross negligence or wilful misconduct.

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8. Relationship of Parties

 

​​EDLT.GLOBAL shall be an independent sub-contractor. The relationship between THE CLIENT and EDLT.GLOBAL shall not be construed as an employment relationship, and shall not constitute a partnership, joint venture, or agency of any kind unless otherwise specified in the Contract Agreement; and nor shall the relationship be construed as any type of legal relationship under which the actions or in actions of either party could result in any liability for the other party.​​

 

9. Publicity

 

​​THE CLIENT hereby agrees that by engaging EDLT.GLOBAL, some information may be used on EDLT.GLOBAL website as follows:

a. For Individuals: First name followed by Initial of Surname, Designation, industry and testimonial, if applicable.

b. For organisations/companies: Official Name, logo, industry and testimonial, if applicable.

 

This Clause shall survive the expiry or earlier termination of the Services Agreement unless formally agreed by both parties.

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10. Applicable Law and Jurisdiction

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The Services Agreement shall be governed and construed in accordance with the laws of Singapore and the parties submit to the exclusive jurisdiction of the courts of Singapore.

All disputes, controversies, or differences arising out of or in connection with our engagements and these T&C, including any question regarding its existence, validity or termination, shall first be referred to mediation in Singapore in accordance with the Mediation Rules of Singapore International Mediation Centre.

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Last updated: October 2023

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If you have any question on the above Terms & Conditions, please contact us at contact@edlt.global